Terms of purchase

GENERAL TERMS AND CONDITIONS (GTC)

www.mauschildrenshoes.com

We warmly welcome you to the website operated by MA-NO Kids World Kft. (hereinafter: Service Provider). The General Terms and Conditions (hereinafter T&C) contain in detail the services and operation of the www.mausgyerekcipo.hu web store (hereinafter: website) and the conditions of use applicable to users (hereinafter: Customer).

General provisions

The mausgyerekcipo.hu web store is governed by the Consumer Rights defined in the current legislation.

When handling the personal data of our customers, the data protection regulations (GDPR) defined by the European Union govern, which you can get detailed information about in our data management information. The voluntary consent of the Buyers is the basis for the management of personal data, which the Buyers can check, modify, and also request the deletion of their personal data. The Service Provider manages personal data during the operation of the online store, based on the applicable data protection rules.

The language of the contract and online store is Hungarian, English, German.

By using the Website, the Customer accepts and acknowledges the following

Hosting provider data

UNAS Online Kft.

H-9400 Sopron, Major köz 2. I/15, unas unas.hu

server: wxc250.cpserver.net

Online store services

Electronic service provided to customers through the online store. We sell the products offered by our online store to Customers. By registering in the online store, Customers can create a password-protected user account.

It is also possible to place orders without registration.

The request to delete the account must be sent to the email address manoworld01@gmail.com.

The Buyer has the opportunity to correct data entry errors at any stage of the order until the order form is finalized (after that, the request for changes can be sent to the email address manoworld01@gmail.com). In our online store, you have the option of correcting data entry errors in your account (user data) or on the order interface (e.g. deleting a product from the basket). Data entry errors can be, for example, an incorrectly selected product, size, quantity, or typos in the order data, etc. (e.g. delivery address)

Subscription to the newsletter service is voluntary, through the newsletter service we send information to our customers about our latest products, novelties, and special offers.

You can unsubscribe from the newsletter by sending an email to manoworld01@gmail.com, and each of our newsletters contains an unsubscribe function.

The use of the order form begins with the selection of the first Product and its inclusion in the basket in the Webshop. On the order form, the Buyer must provide the following personal data for a successful order: surname and first name, shipping address (address number, city, street, house number), telephone number, electronic correspondence address (email). Additional data required for a sales contract are products and product quantity, color, size, place of delivery of products (address of our store in the case of personal collection) and payment method (cash on delivery, bank transfer).

In the comment field on the order form, it is possible to enter text information (if you have any other requests regarding your order or delivery).

By using the Webstore, the customer declares and assumes responsibility that the data provided by him corresponds to reality.

Contract of sale

The package starts 1-2 days after the order, the delivery time is between 2-10 days, depending on the country and service provider

A sales contract is established between the Buyer and the Seller, if the Buyer finalizes and sends the order form.

The prices of the products displayed in the Webshop include VAT and are in forints.

In addition to the price of the products, the Buyer is charged a handling fee of EUR 2  only in the case of cash on delivery payment.

We undertake delivery within the territory of the European Union and the United Kingdom.

After the order has been sent, the Seller confirms to the Buyer the acceptance of the order, the commitment and the creation of the Sales Contract in the form of an electronic mail (if there is a problem with the order, the Seller will send information to the Buyer in the form of an e-mail). The sales contract is not considered a written contract, it is not filed by the service provider.

Payment terms and methods

Bank card payment on our website: You can pay with your bank card in our online store through the card acceptance system of Barion Payment Zrt., this is a payment solution free of any additional fees and costs for you. This payment method can be selected for any of our delivery methods.

Bank transfer: before starting the delivery of the product, transfer the amount of the order to our bank account in advance.

Our bank account number: Erste bank: HU27 11600006-00000001-98638274

BIC: GIBAHUHB

We issue an invoice for each product, which we send to our customers by email.

It is not possible to receive it in person.

If the product is returned, it must be sent to the following address: MANO Kids World Kft. 2431 Perkáta, Szabadság tér 8. The cost of the return is borne by the buyer.

The cost of exchange shipping due to the replacement of the wrongly selected size is borne by the buyer, which costs 20 EUR

Service provider:

Company name: MA-NO Kids World Kft.

Headquarters: 1213 Budapest, Királyhágó út 31 (No pick-up possible!)

Email: manoworld01@gmail.com

Tax number: 26236801-1-43

Community tax number: HU26236801

Company registration number: 01-09-309422

Bank account: Erste Bank: HU 27 11600006-00000001-98638274

BIC: GIBAHUHB

Complaint and procedure

Legislation determines the Seller's responsibility for a defect in the Product.

The Buyer can submit a complaint electronically (email: manoworld01@gmail.com)

We recommend that you use the form we use for filing a complaint (of course, it may differ from this and is not a condition for starting a complaint).

The Seller starts handling the complaint submitted by the Buyer immediately after receiving the information.

Complaint process:

Detecting a product-related error, forwarding information to the Seller, returning a problematic product (postal, courier or personal). Acceptance of the Product returned by the customer and forwarding it to the complaints department.

Examining complaints, requesting an external expert opinion if required.

Information about the result of a complaint, remedying a complaint.

Complaint handling and rectification as soon as possible, and after receiving the returned product, it will be completed within 14 days (except in cases of force majeure).

Warranty

In case of faulty performance by the service provider, a warranty claim for accessories can be asserted against the company according to the rules of the Civil Code (§ 6:157 of the Civil Code).

"Essentially, the accessories warranty means that regardless of the sale of any product, the obligee (the seller of the product, the party providing the service) is responsible for the accessories warranty for the defect of the product (more precisely: for the defect occurring due to the defects already existing in the product at the time of purchase). "

According to the customer's decision, he can use and choose several warranty claims.

You can request a repair or replacement (unless fulfilling the request chosen by the Customer is impossible or would involve disproportionate additional costs for the company).

If the Customer did not request repair or replacement (or could not request it), then the Customer can repair the defect at the company's expense or have it repaired by someone else.

You can also transfer from your chosen accessory warranty right to another one (however, the cost of the transfer is paid by the Buyer, unless it was justified or the company provided a reason for it).

The buyer is obliged to report the defect immediately after discovering it, if he wants to file a complaint. We would like to draw your attention to the fact that you can no longer assert the right to warranty for accessories after the execution of the Sales Agreement beyond the two-year statute of limitations.

The Customer can enforce its accessories warranty claim against the Service Provider. Within twelve months from the date of performance, there is no other condition for validating the accessory warranty claim, apart from reporting the problem, if the User proves that he purchased the Product from the Service Provider. After six months have passed since the performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.

If the product does not meet the quality requirements in force when it is placed on the market or does not have the properties described by the manufacturer, then the product is defective.

The Buyer shall bear his product warranty claim for two years from the manufacturer of the product (from the date of placing the product on the market). Exceeding this deadline results in loss of rights.

Product warranty claims can be made against the manufacturer or distributor. The customer can only request the repair or replacement of the defective product. The User must prove the defect of the product in the event of a product warranty claim.

The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that the product was not manufactured or placed on the market as part of its business activities, or that the defect was not recognizable according to the state of science and technology at the time of placing it on the market, or that the product is a defect it results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Due to the same defect, product warranty claims cannot be asserted in parallel.

In the event of a positive assessment of your product warranty claim, however, you may assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Right to withdraw from the contract

The buyer has the right and opportunity to withdraw from the Sales Agreement.

In case of withdrawal from the contract, the Buyer can submit it electronically (email: manoworld01@gmail.com) or by post (1132 Budapest, Visegrádi utca 54.).

Within 14 days of receiving the ordered Product, the customer may withdraw from the contract without giving any reason, return the ordered Product to our center or do so in person at any of our stores (in the case of personal administration, send us information so that we can inform our sellers in an appropriate manner). The right of withdrawal from the contract is provided for in Directive 2011/83/EU of the European Parliament and of the Council, as well as in Regulation 45/2014 on the detailed rules of contracts between the User and the company. (II.26.) Pursuant to the regulations of the Government Decree.

The 14-day right of withdrawal begins after the Buyer (or a third party designated by him) receives the product (he can also exercise his right of withdrawal between the conclusion of the Sales Agreement and the day of receipt of the Product).

The cost of returning the Product is borne by the Buyer

In connection with the return of a product, in all cases the undamaged product and the original manufacturer's box must also be returned to the Service Provider.

In the case of exercising the right of withdrawal, the Customer will not be charged any other costs other than the cost of returning the Product, but the Service Provider may demand compensation for material damage resulting from improper use.

The Buyer can be held responsible for the decrease in value of the Product if it occurred due to handling other than that necessary to determine the nature, properties and operation of the Product.

The Customer is not entitled to the right of withdrawal, which was produced at his express request (e.g. the production of larger-sized footwear) or in the case of a Product that was clearly tailored to the Customer.

The Buyer may not exercise his right of withdrawal:

with respect to a perishable or short-lived Product;

with regard to a closed Product that cannot be returned after being opened after delivery for reasons of health protection or hygiene;

with regard to a Product which, due to its nature, is inseparably mixed with other Products after delivery;

After receiving the Product and the declaration of withdrawal, the Service Provider will return the amount paid to the Customer (to the bank account number provided by the Customer) within 14 days, including the delivery fee (less any legal deductions), within 14 days.

You can return the ordered Product to the Service Provider by post, with the help of a courier service or in person (at any of our stores). The company (a person acting in the scope of his profession, independent occupation or business activity) does not have the right of withdrawal.

Out-of-court ways to investigate complaints and claims

If any consumer dispute between the Service Provider and the Buyer is not settled during negotiations with the Service Provider, the following legal enforcement options are available to the Buyers.

Entry in the book of buyers. The customers' book is available in all of the Service Provider's stores. The Service Provider will respond in writing to entries made here within 30 days.

If you want to make a complaint about a product purchased online, you can also use the European Union Online Dispute Resolution page. The online dispute resolution platform can be used to resolve disputed issues, and the online dispute resolution platform can be used to resolve consumer disputes arising from online sales and service contracts.

ODR link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

It is also possible to file a complaint with the regionally competent consumer protection authority. If the Buyer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority based on his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure.

CONTACTS OF THE NFH CENTER

Contact details of the National Consumer Protection Authority (NFH).

Address: 1088 Budapest, József krt. 6.

Mailing address: 1428 Budapest, PF: 20.

GPS coordinates: X 19.071 Y 47.496

Central telephone number: +36 1 459 4800

Fax number: +36 1 210 4677

Central e-mail address: nfh@nfh.hu

We would like to inform you that Decree No. 378/2016 on the succession of legal succession related to the review of individual central offices and ministerial background institutions operating in the form of budgetary bodies, as well as on the taking over of certain public tasks. (XII. 2.) Pursuant to Government Decree, the National Consumer Protection Authority will cease to exist by succession on December 31, 2016. The general legal successor of the NFH is the Ministry of National Development, and the Pest County Government Office has national jurisdiction in cases of the second degree. Strategic tasks, such as the professional supervision of inspections, are assigned to the Ministry of National Development, and the ministry supervises the two consumer protection laboratories, as well as the European Consumer Center in Hungary. At the same time, 197 districts will have first-level authority responsibilities for consumer protection, so from January 1, 2017, consumers can turn their complaints primarily to the regionally competent district offices. Contact information can be found here: http://jarasinfo.gov.hu/.

TERMS OF PURCHASE

Privacy notice

The data protection and data management policy will enter into force on March 25, 2018

The purpose of these Regulations is to record the operator of the www.mausgyerekcipo.hu web store:

Ma-No Kids World Kft.:

Headquarters: 1213 Budapest Királyhágó út 31.

Company registration number: 01-09-309422

Tax number: 26236801-2-43

Contact: Mercédesz Komáromi,

WHATSAPP number: +36-30-330-74-43

(

E-mail: manoworld01@gmail.com

the data protection and data management principles applied by the data manager (hereinafter: Operator) and the data protection and data management policy of the Operator.

The data management information contained in these terms of use applies only to the www.mauschildrenshoes.com web store.

The Operator pays particular attention to the fact that during its data management, Act V of 2013 on the Civil Code and Act CXII of 2011 on the right to informational self-determination and freedom of information are in your interest. act in accordance with the Act and other effective data protection legislation, as well as the data protection practice developed during the activities of the data protection commissioner.

Designations, abbreviations

Data manager:

A natural or legal person, or an organization without legal personality, who independently or together with others determines the purpose of data management, makes and implements decisions regarding data management (including the tool used), or implements them with the data processor.

Data handling:

Regardless of the procedure used, any operation performed on the data or the set of operations, including in particular the collection, recording, recording, organization, storage, alteration, use, query, transmission, disclosure, coordination or connection, locking, deletion and destruction of the data, as well as preventing its further use, taking photographs, audio or video recordings, and recording physical characteristics suitable for identifying the person (e.g. fingerprint or palm print, DNA sample, iris image);

Infotv.:

Act CXII of 2011 on information self-determination and freedom of information;

Special data:

Personal data relating to racial origin, nationality, political opinion or party affiliation, religious or other worldview beliefs, interest-representative organization membership, sexual life,

Personal data relating to health status, pathological addiction, and criminal personal data.

Methods of data management

By visiting the www.mausgyerekcipo.hu website operated by the Operator, you provide us with personal data.

During the maintenance of the Internet connection, technical data related to the browser used by the visitor, Internet protocol address (IP address), domain name (URL), the time of the visit, and the viewed pages are automatically generated in the provider's computer system.

The Operator uses them exclusively for the analysis and collection of statistical information related to the website and stores them for a maximum of 120 days.

During visits to www.mauschildrenshoes.com, we send one or more cookies - i.e. a small file containing a series of characters - to the visitor's computer, through which his browser can be uniquely identified. Used cookies: Analytics, tracking cookie; Website tracking, login, user ID session cookie.

The Operator uses the Google Analytics program, the web analysis service of Google Inc. ("Google"). Google Analytics also works using cookies, text files that are stored on your computer and enable the analysis of the use of www.mauschidrenshies.com.

The information created by the cookies and recording the use of the website by the User is usually transferred to a Google server in the USA and stored there. Google uses this information to evaluate the use of the website by the User, to generate reports on page activity and to provide additional services to the operator of the www.mausgyerekcipo.hu website in connection with the use of the website.

You can prevent the storage of cookies by setting your browser accordingly.

In addition, you can prevent the transmission and processing of the data (e.g. IP address) created by the cookie and recording your use of the website to Google by downloading and installing the browser utility (plugin) from the following link: https://tools. google.com/dlpage/gaoptout?hl=en

Order through the mauschildrenshoes.com web store

In order to order through the www.mausgyerekcipo.hu online store operated by the Operator, it is necessary to provide personal data.

Personal data that must be provided by the Customer during order and registration:

username,

own e-mail address,

password,

billing address (billing name, street name, house number, settlement, postal code),

delivery address (delivery name, street name, house number, town, postal code),

phone number,

health fund name (in case you require a health fund account),

health fund address (in case you require a health fund account),

the member's membership number (in the event that a health fund account is required).

These data are necessarily related to the fulfillment of the order and the legal relationship; without these data, the Operator cannot provide its services or maintain contact with you.

If you choose to have the products purchased in the web store delivered by courier service, you consent to the Operator handing over the necessary data to the courier service for delivery.

If you pay for the products purchased in the web store by credit card, then you choose the bank service that performs the transfer, then you consent to the fact that the necessary data can be handled by the company performing the transfer, in our case Barion Payment Zrt.

The data can also be accessed by employees of the web store and authorized persons performing accounting.

Send a newsletter

By ticking a separate check box both when placing the order and later when using the site, the User can also consent to the Operator sending newsletters to his e-mail address for marketing purposes.

Subscription to the newsletter is voluntary.

When subscribing, the user expressly consents to the Operator sending informative and specifically advertising content to the e-mail address provided by him.

With the help of newsletters, the Operator sends personalized information by e-mail about the product range, special offers and other promotions.

Of course, if the User does not wish to receive a newsletter, he can disable this function at any time.

Legal basis, scope and duration of data management

Legal basis for data management

The legal basis for data management is CVIII of 2001. Law § 13/A. , the CXIX of 1995 § 3 of the Act, as well as the Infotv. It is created by § 5 (1) paragraph a), i.e. data management takes place on the basis of the Customer's voluntary statement based on adequate information, which statement contains the Customer's express consent to the use of their personal data provided during the use of the site.

Scope of data management

In the case of the above purposes, data processing is carried out only to the extent and for the time necessary to achieve the purpose, and only with the personal data that is absolutely necessary for the realization of the purpose of data management and is otherwise suitable for achieving the purpose.

When placing the order and if it becomes possible to register later, by accepting these terms of use during registration, users agree that their data will be used by the Operator in order to perform the service.

The Operator will not disclose the data it has come to know to third parties - apart from the third parties who deliver the products to the home and the company that does the Operator's accounting. Personal data may only be forwarded in the case of such a provision of the relevant laws, or with the consent of the data subject, to the extent specified therein.

Duration of data management

The Operator processes the provided personal data until you withdraw your consent to data processing.

You can manage the personal data related to individual orders during the existence of the legal relationship, as well as during the period until a claim can be asserted in connection with the contract.

  The Operator is obliged to delete all personal data related to its customers, former customers or contracts that have not been concluded, in the case of which the purpose of data management has ceased to be used.

The logged data is stored by the system for 3 months from the date of logging, with the exception of the date of the last visit, which is automatically overwritten.

The above provisions do not affect the fulfillment of retention obligations defined in legislation (e.g. accounting legislation), as well as data processing based on additional consents given during registration on the Website or in any other way.

As a data controller, the Operator also processes the data and records the data itself.

Responsibility for providing data

The Operator does not check the personal data provided to him.

The person providing the data is solely responsible for the adequacy of the data provided.

When entering an e-mail address, any User is also responsible for ensuring that only he/she uses the service from the specified e-mail address.

In view of this responsibility, all kinds of responsibility related to logins at a specified e-mail address rest exclusively with the user who registered the e-mail address or provided it to the data controller.

Exercising the Customer's rights

At the request of the Operator, it provides information about your data managed by it, the purpose, legal basis, and duration of the data management, as well as who and for what purpose receives or has received your data.

The Operator shall provide the requested information in writing as soon as possible, but no later than 20 days after the submission of the request.

You have the right to request the correction of your incorrectly recorded data at any time.

You can initiate the correction of incorrect data with the Operator at the e-mail address manoworld01@gmail.com.

You are also entitled to request the deletion of your data in relation to voluntary data management.

Deletion can be initiated by sending a request to the Operator via e-mail to the address manoworld01@gmail.com.

You can object to the processing of your personal data

if the processing or transmission of personal data is necessary solely for the fulfillment of the legal obligation of the data controller or for the enforcement of the legitimate interests of the data controller, data receiver or third party, except in the case of mandatory data processing;

if the personal data is used or transmitted for the purpose of direct business acquisition, public opinion polls or scientific research; as well as

in other cases specified by law.

The Operator examines the objection as soon as possible, but no later than 20 days after the submission of the application, makes a decision on its merits, and informs the applicant of its decision in writing.

If you do not agree with the above decision of the Operator, or if the Operator misses the 20-day deadline, you can - within 30 days from the communication of the decision or the last day of the deadline - go to court.

Regarding the data management of the Operator, you can lodge a complaint with the National Data Protection and Freedom of Information Authority (Head office: 1125 Budapest Szilágyi Erzsébet fasor 22/c, Postal address: 1530 Budapest, Pf.: 5., Phone: +36 (1) 391-1400).

Data security

The Operator collects personal data:

Name: Unas Kft.

Address: 8400 Sopron, Major köz 2,

E-mail: unas@unas.hu

stored electronically on the service provider's servers.

The Operator pays particular attention to the safe handling of data, and therefore takes the technical and organizational measures necessary to enforce the data and confidentiality rules.

The Operator strives to protect the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage.

User-submitted product evaluation and opinion about our service

The User is entitled to send his opinion about the product ordered from the manoworld01@gmail.com  web store by e-mail to the e-mail address info@mausgyerekcipo.hu.

By sending the opinion, you consent to the fact that the Operator will publish the opinion or a part of it on the website www.mausgyerekcipo.hu with the personal data provided by you.

By sending the opinion, the Operator acquires an exclusive right of use for the author's work, which can be assigned to a third party without your permission, transferable, without territorial, modality, time or other restrictions, including the right to rework.

Other rules

On the one hand, the data is processed with IT tools. In all other matters related to data management and data protection, the Information Act. its 

provisions shall govern.

ADVANCE TRANSFER
You can transfer the total amount of the invoice to our account number HU27 11600006-00000001-98638274, BIC: GIBAHUHB at Erste Bank.

After the money is received, you will receive the product according to the chosen collection/delivery method.
BANK CARD PAYMENT WITH BARION and PAYPAL
You can pay directly by bank card in our webshop.

Convenient and safe online payment by bank card is provided by Barion Payment Zrt., MNB license number: H-EN-I-1064/2013. Bank card details do not reach our store.
Convenient and safe online payment is provided by Barion Payment Zrt., MNB license number: H-EN-I-1064/2013. Bank card details do not reach our store.
CLICK HERE for buyer information
PAYMENT IN POSTAGE
In our online store, you can also choose a cash on delivery payment method, in which case your package will be delivered to the specified address by the chosen courier service, and you will pay the courier upon receipt of the goods.
If you choose this payment method, we charge an additional 2 EURO payment cost in addition to the basic delivery fee.